jje77 Privacy Policy

1. Introduction and Scope of Policy

jje77 is a trusted online gaming platform serving players in Bangladesh. We take the protection of our users' personal information very seriously. This Privacy Policy ("Policy") explains what information we collect from you when you use the jje77 platform, how that information is used, and what steps we take to protect your privacy.

This Policy applies to the jje77 website, mobile platform, and all related services. By using any jje77 service, you consent to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services.

2. Information We Collect

jje77 may collect the following types of information in order to provide safe and quality services on its platform:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Address and country of residence
• Email address
• Mobile number

2.2 Financial Information

• Payment method details (bKash, Nagad, Rocket, Upay, or bank account information)
• Deposit and withdrawal history
• Transaction dates and amounts

Note: We do not store full card numbers or bank account PINs — this information is processed directly through secure payment gateways.

2.3 Gaming Activity Information

• Game play history, bet amounts, and results
• Bonus and promotional offer usage details
• Loyalty points and VIP level information
• Account login times and frequency

2.4 Technical Information

• IP address and device identifiers
• Browser type and operating system
• Time spent on the platform and browsing patterns
• Cookies and session data

3. How We Collect Information

jje77 collects your information through various methods:

• Information You Provide Directly: Information you submit when registering an account, completing identity verification, or contacting us for support.
• Automatic Collection: Information automatically collected through cookies, log files, and web beacon technology while you use our platform.
• Information from Third Parties: Information received from payment providers or identity verification services that helps verify your account and ensure security.

4. Purpose of Using Information

jje77 uses collected information for the following legitimate purposes:

4.1 Service Operation and Improvement

• Creating and managing accounts and ensuring secure login
• Processing financial transactions and maintaining records
• Providing customer support and resolving issues
• Monitoring and improving platform performance

4.2 Security and Compliance

• Preventing fraud, money laundering, and unauthorised activity
• Verifying user identity (KYC process)
• Enforcing responsible gaming policies
• Meeting applicable legal obligations

4.3 Personalised Experience

• Displaying games and offers based on your preferences
• Promotional communications (if you have given consent)
• Customising platform language and settings

5. Data Storage and Security

jje77 applies industry-standard security measures to keep your personal information secure:

• SSL/TLS Encryption: All data transfers on our platform are protected by 256-bit SSL encryption.
• Secure Servers: Your information is stored in secure data centres where unauthorised access is prohibited.
• Access Controls: Only authorised staff can access specific information, and only as required for their work.
• Regular Security Reviews: Our systems are regularly tested for security vulnerabilities.

5.1 Data Retention Period

We retain your information for as long as your account is active. After an account is closed, certain information may be retained for as long as necessary to meet legal requirements, resolve disputes, or enforce our policies. Once that period ends, the information is securely deleted or anonymised.

6. Sharing Information with Third Parties

jje77 may share information with third parties only in the following limited circumstances and under strict conditions:

6.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay, and bank transfer services), identity verification agencies, and technical support providers may access limited information to operate our services. All such partners operate under strict data protection agreements.

6.2 Legal Obligations

In response to court orders, lawful requests from law enforcement agencies, or other legal processes, jje77 may be required to provide relevant information.

6.3 No Sale of Information

jje77 does not under any circumstances sell users' personal information to advertisers or any other third party. Your information is a valuable asset and is not used for commercial purposes.

7. Cookies and Tracking Technologies

The jje77 website uses cookies and similar technologies to improve your browsing experience.

7.1 Types of Cookies

• Essential Cookies: Required for the core functions of the platform, such as maintaining login sessions.
• Functionality Cookies: Remember your preferences and settings (such as language selection).
• Analytics Cookies: Collect anonymous statistics to help us understand how users interact with the platform.

7.2 Cookie Controls

You can reject or delete cookies through your browser settings. Please note that disabling essential cookies may cause some platform functions to not work properly.

8. Your Rights

jje77 believes you should have control over your own information. You have the following rights:

• Right to Access: The right to request a copy of the information we hold about you.
• Right to Correction: The right to request correction of any information about you that is inaccurate or incomplete.
• Right to Deletion: The right to request deletion of your personal information in certain circumstances, subject to legal obligations.
• Right to Restrict Processing: The right to request that the processing of your information be restricted in certain cases.
• Right to Portability: The right to receive your information in a structured, commonly used format.
• Right to Withdraw from Marketing Communications: The right to unsubscribe from promotional communications at any time.

To exercise these rights, please contact our support team.

9. Protection of Minors

jje77's services are for users aged 21 and over only. We do not knowingly collect any information from persons under 21. Age verification is mandatory during the registration process, and if a user is found to be under 21, their account will be closed immediately and their information deleted.

If a parent or legal guardian believes their minor child has provided information to jje77, please contact us immediately so we can take appropriate action.

10. Policy Changes and Updates

jje77 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:

• Sending a notification to your registered email address
• Displaying a clear notice when you log in to the platform
• Updating the "Last Updated" date on this page

Continued use of the platform after a revised policy is published will be taken as your agreement to the new policy. We recommend that you review this policy regularly.

11. Contact

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

• Live Chat: Get direct support in Bengali 24/7
• Email: [email protected]

Our privacy team will process your request as quickly as possible. Complex matters may take some time for a full investigation, but we will always keep you updated.